Jobs

Customer Service / Office Manager (Uptown Charlotte, NC)

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We are always looking for talented individuals to join our team. Please send your resume and cover letter to work(at)3tailer(dot)com. Principals only. Recruiters, please don’t contact us.

3tailer is a fast-growing eCommerce company established in 2005. Our mission is to connect quality vendors with online shoppers through our 30+ niche websites (see 3tailer.com/shops). In 2010 we were ranked as the second fastest growing company in Charlotte and we've been recognized by numerous organizations.

We are a young and energetic company with an emphasis on great customer service and creativity. If you don't mind having meetings while playing ping pong , grilling on our deck , and reading books like "Delivering Happiness" ; we'd love to see your resume.

We currently employ 5-15 part-time customer service representatives and we're looking for someone to manage the growth and operations of our CSR department. This is a new position for our company, and a unique opportunity for candidates.

Duties Include:
- Scheduling
- Interviewing new hires
- Training
- Office management
- Document / track subordinates
- Ongoing education in customer service
- Create standards & documentation for CSR department
- Create / improve existing processes
- Interfacing with customers
- Other duties as assigned
- Characteristics of the perfect candidate:

A positive and energetic attitude
- A desire to provide the best customer service known to man
- Goes above and beyond for others
- 2+ years Customer Service and/or Management Experience
- Bachelors Degree preferred
- Microsoft Office Suite: Excel, Word, and Outlook
- Retail experience is a plus
- Familiarity with the Web is a must
- Salary: $22,000 - $ 35,000 per year

The salary displayed is only an estimate; salary offers depend on an applicant's qualifications, skills, education and job experience, among other things.

Benefits: 10 vacation days per year, awesome work environment, health insurance allowance

Job Category: Customer Service
Location: Uptown Charlotte, NC 28202
Working Hours: 8:30 - 6:00
Job Type: Permanent, full-time salaried
Openings: 1
Education: Bachelors Degree

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Customer Service Representative (Uptown Charlotte, NC)

This is an hourly and may be a seasonal position for 20-35 hours a week.

Great opportunity for college students or anyone seeking part time work, duties include:

Handle customer service requests for our multiple eCommerce shops. Answer phones/emails, be cheery, and manage supplier relationships. Other duties as assigned.

What is needed?
- Know how to form sentences in the English language
- Know how to spell
- Familiarity with computers/Internet
- Know how to type
- Any customer support experience
- Love of helping people
- Sense of Humor

• Location: Uptown Charlotte, NC
• Compensation: hourly base for training then increases based on your performance. Bonuses possible.
• This is a part-time job.

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Senior LAMP Programmer/Developer needed (Uptown Charlotte, NC)

The ideal candidate will be a passionate, organized individual with at least a bachelor’s degree in computer science and 2 years of experience programming complex web applications using LAMP (Linux/Apache/MySQL/PHP) technologies. Good communication and interpersonal skills necessary. Must be results-oriented, and able to manage multiple projects/priorities under time pressure. Able to quickly learn new applications and technologies. A sense of humor and eCommerce experience is a plus! Everyday at the office will offer a new challenge, requiring entrepreneurial flexibility, strong motivation and a goal-oriented work style.

RESPONSIBILITIES:
• Maintain and enhance existing MySQL and PHP platform.
• Develop and document new features, modules and databases for web applications.
• Participate in design and specifications
• Set up and maintain new and existing servers

KEY DELIVERABLES:
• Efficiently coded and robust PHP / PERL / MySQL modules in a Linux environment as specified in design document
• Maintain existing MSSQL/ASP applications
• New modules

WHAT’S IN IT FOR YOU?
- Friendly, lively team with fresh ideas
- Work with the Best
- Cutting Edge Technology
- Competitive Compensation Package
- High Traffic, Enterprise Driven Applications
- Flexible Hours
- Uptown Charlotte Location!