Return Policy

 

* Below is our General Return Policy that may govern your order.

Please also refer to each product’s specific Return Policy. *

Costume orders placed between Oct 10th and Nov 1st are not eligible for a refund.*

 

We offer a 45 day return policy for orders placed between 11/22 and 12/13 to accommodate holiday shoppers. *

 

Note that you must contact us using the contact form within 30 days from the date of delivery to make arrangements for any returns and/or exchanges. Please do not take it upon yourself to simply return any merchandise without first contacting us or you will void any and all return rights. We will guide you through the return process via email.

 

You may return most new, unopened items within 30 days of delivery for a full refund minus any applicable shipping charges. If you received an incorrect or defective item, we will pay for shipping both ways. Please note that certain items are not returnable, this typically applies to custom orders and/or special requests.

Please refer to each product’s specific Return Policy when ordering.

If you are unsure of your order’s governing Return Policy, please contact us before you place your order to learn if your item is non-returnable. Some items may have special return policies. If we did not make a mistake in fulfilling your order then you are responsible for shipping charges back to our warehouse and we will refund your account less the actual cost of shipping. (Please note this is not referring to the special flat rate shipping we offer or free shipping, but the actual cost we are charged from the shipping carrier when we initially shipped your order).

 

It is very important that you inspect the package carefully at the time of delivery. Even if the package appears only slightly damaged, it is VERY important that you write "Package Damaged" when you sign for delivery. If the package looks significantly damaged you may refuse delivery and the package will be returned back to us, at which point we will ship you another item. If only part of an item is damaged, you should accept the order, note the damages, and contact us so we can replace the damaged pieces.

 

• * Ask the freight carrier for a copy of the delivery receipt.
• * If shipped via Truck Carrier, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
• * Keep a copy of the shipping label from the box and keep a copy of the shipping label. If possible, e-mail this to us so we can track your return.

It is your responsibility to check that all items are correct and all pieces are accounted for before you sign.

 

All products properly returned under this policy are eligible for a refund, which may include a store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees and/or shipping fees.

 

Please contact our customer support team for further instructions on how to process your return. If there was an error on our part, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. We are typically available from 9 a.m. to 5 p.m. (EST) Monday through Friday.

 

 

Refunds

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. Items that are opened or returned more than 30 days after delivery may be eligible to receive a partial refund.